iQor Call Center Unpaid Wages Settlement

According to Unpaid Wages Settlement, the iQor failed to pay wages to its call center employees between the periods of 2007 to 2014.  Thus the class employees filed a case under the violation of the Fair Labor Standards Act against the iQor. By doing so, they secured $8.75 million settlement against the company.

The class members in Unpaid Wages Settlement who filed case were working as sales agents, collection agents, and customer care agents in iQor. They were working in different branches of it in various states like Arizona, California, Colorado, Minnesota, New York, North Carolina, Ohio, and South Carolina.

The statement given by the employee of iQor

Lead plaintiff Paris shoots alleged that the call centre company failed to pay him and other contact centre employees for short rest breaks as mentioned in the federal and state employment laws. Further, he alleged that during his service in the company, the iQor used a program tailored “TimeQuey” to track the time hours of contact centre employees.

How does the “TimeQuey” program affect the employee?

The “TimeQuey” labelled the time as “break” when the employee’s computer remains idle for two or more minutes. Whether the employees were on short restroom break or in meetings, the program labelled all their time under “break.” And the shoot or other employees did not get any pay for those breaks.

However, the iQor wage and hour class action lawsuit alleging that the “TimeQey” system violated the state labour laws as well as the federal Fair Labor Standards Act (FSLA).

According to the FSLA and state labour law, it is mandatory for companies to pay fairly to their employees along with reasonable meals and restroom breaks.

Therefore the class members who worked for the iQor from 2007 to 2014 can claim for compensation under the iQor settlement case.

Who are eligible for the claim?

The Class Members  for Unpaid Wages Settlement include those employed as Contact Center Agents in the states like Arizona, California, Colorado, Minnesota, New York, North Carolina, Ohio, and South Carolina. However, the settlement period depends on the state where the Class Member was employed.

According to the Unpaid Wages Settlement, the employees of iQor who worked as contact centre agents and used TimeQuey will get claim depending upon their time of service in states, which is as follow:

  • Arizona:  from April 3, 2014, to December 31, 2014.
  • California:  from February 21, 2013, to December 31, 2014.
  • Colorado:  from April 3, 2012 to December 31, 2014
  • Minnesota:  from January 21, 2012 to December 31, 2014.
  • New York:  April 3, 2009, to December 31, 2014.
  • North Carolina:  from April 3, 2013, to December 31, 2014.
  • Ohio:  from April 3, 2007, to December 31, 2014.
  • South Carolina:  from April 3, 2012, to December 31, 2014.

If you are unsure if you qualify then, read the FAQ section of the settlement page.

Deadline for the claim:  4/10/2019

Potential Award:

Varies depending on weeks worked and payroll information.

Final hearing


Claims administrator:   

Shoots v. iQor Settlement Administrator
1650 Arch Street, Suite 2210
Philadelphia, PA 19103
[email protected]

Class counsel:  

Rachhana T. Srey
Robert L. Schug


Vildan A. Teske
Marisa C. Katz

Defence counsel:

Gina K. Janeiro
Brian T. Benkstein
Paul DeCamp

Click here to file a claim.


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